UK & Channel Islands Delivery
Royal Mail Signed For Delivery
Free on all orders
2-5 working days
All UK and Channel Island orders are dispatched via either Royal Mail Signed For or Royal Mail Special Delivery and will require a signature on delivery.
We cannot allow prescription medicines to be returned for a refund once they have been dispatched by the pharmacy.
If you have unwanted prescription products, please take it to a local pharmacy for safe disposal.
If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods minus any postage cost. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred. Please include a note in the box stating your name, order number, contact details and your reason for returning the product, to the address below;
Mayer Monroe LTD
76 Church Street,
United Kingdom (UK),
Please note that refunds can take up to 10 working days to appear back in your account. Returns postage cost is covered by the patient.
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
Incorrect Item Delivered
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Refused & Undeliverable Orders
All undeliverable packages due to incorrect name or address, or not present, failure to collect, will be refunded minus any delivery costs Mayer Monroe has incurred in sending the order out to you.